Refund policy

.FIG. Clothing — Return & Refund Policy

Every item from .FIG. Clothing is custom-made to order. Because we print and fulfill each piece specifically for you through our print-on-demand production partners, we do not maintain a physical warehouse or accept traditional returns for buyer’s remorse or incorrect size selection.

Please review our policy details below before completing your purchase.

1. Damaged, Defective, or Misprinted Items (100% Covered)

If your item arrives damaged, defective, or with a noticeable print error, we will replace the item at zero additional cost to you or issue a full refund to your original payment method.

  • Window to Report: Claims must be submitted within 30 days of delivery.

  • What is Covered:

    • Torn fabric, stitching defects, or holes.

    • Smudged, peeling, misaligned, or incorrect graphic prints.

    • Receiving the wrong item, size, or color compared to your order confirmation.

2. Sizing & Fit Exchanges

Because all garments are custom-printed upon ordering, we do not accept returns or exchanges for sizing issues.

  • Check Size Charts: Detailed sizing tables (width and length measurements in inches) are provided on every product page. Please measure a favorite-fitting shirt flat across the chest before placing your order.

  • Fit Assistance: If your garment does not fit as expected, reach out to our team at connect@walkinfig.com. While we cannot accept a physical return, we are happy to provide a one-time courtesy discount so you can reorder your preferred size.

3. Order Cancellations & Modifications

Production begins automatically once an order is routed to our fulfillment network.

  • Cancellation Window: You may request a cancellation or address change within 2 hours of placing your order by emailing connect@walkinfig.com with the subject line "URGENT: Order Change [Order Number]".

  • Once production or routing has started, orders cannot be canceled or modified.

4. Lost in Transit & Undelivered Packages

  • Tracking Stalled: If your tracking status stops updating and exceeds the estimated delivery window by more than 10 business days, contact us to initiate a carrier trace.

  • Deemed Lost: If the carrier confirms the package is lost in transit, we will issue a free replacement order immediately.

  • Marked as Delivered: We are not responsible for packages marked as "Delivered" by the carrier that are subsequently lost or stolen from doorsteps or mailboxes. Please ensure your delivery location is secure.

5. Incorrect or Incomplete Shipping Address

  • If an incorrect or insufficient address is provided at checkout, the carrier will return the package to the fulfillment facility.

  • Returned packages are held temporarily and then donated or disposed of by the print facility.

  • To reship an item returned due to an invalid address, the customer is responsible for the standard re-shipping fee once a verified address is provided.

6. How to Submit a Claim

To report a damaged, defective, or incorrect order:

  1. Send an email to connect@walkinfig.com.

  2. Include your Order Number (e.g., #FIG-1001) and the email address used at checkout.

  3. Attach clear photos showing:

    • The issue (tear, stain, or print defect).

    • The full garment laid flat.

    • The manufacturer/size neck label.

  4. Our support team will review your photos and process your replacement or refund within 24–48 business hours.

For any additional questions regarding your order or our walk in faith, contact our support desk directly at connect@walkinfig.com.